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Customer Service English Essentials

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

4.69 / 5.0
11710 students6 hours 45 minutes

Created by Luke Priddy, offered on Udemy

bestcourses score™

Student feedback

9/10

To make sure that we score courses properly, we pay a lot of attention to the reviews students leave on courses and how many students are taking a course in the first place. This course has a total of 11710 students which left 4707 reviews at an average rating of 4.69. Impressive!

Course length

9/10

We analyze course length to see if courses cover all important aspects of a topic, taking into account how long the course is compared to the category average. This course has a length of 6 hours 45 minutes, which is pretty short. This might not be a bad thing, but we've found that longer courses are often more detailed & comprehensive. The average course length for this entire category is 4 hours 32 minutes.

Overall score

8.9/10

This course currently has a bestcourses score of 8.9/10, which makes it a great course to learn from. On our entire platform, only 15% of courses achieve this rating!

Description

Isn't it frustrating when you have to deal with an unhappy customer on the phone, especially when you're using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. I designed this course to help you get the confidence and English expressions needed to resolve issues with even the most difficult clients.

This course is meant for non-native English speakers who deal with English-speaking customers daily, particularly over the phone. You will learn many common English expressions in this course, as well as common vocabulary and tips about intonation and stress to give your spoken English a more native sound (especially over the phone). This course falls in the category of business English.

Each lesson is designed to prepare you for nearly every situation you may face, from keeping an angry customer calm to explaining steps in a detailed process, to telling a customer they are wrong, and much much more! If you practice what you learn, your ability to deal with challenging situations and customers, in English, will improve dramatically.

You will be able to see my face in each video lesson, and I will use a blackboard at all times. 

Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take their time, with lots of practice between sections. Replaying each lesson is highly recommended.

What you will learn

  • Master phrases for handling difficult or angry customers
  • Learn many expressions for handling a variety of CS situations
  • Understand how to structure logical explanations and answers
  • Use empathetic language to create a connection with customers
  • Resolve communication problems effectively

Requirements

  • A basic understanding of customer service
  • The ability to understand some spoken English without help
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Frequently asked questions

  • Price: $94.99
  • Platform: Udemy
  • Language: English
  • 6 hours 45 minutes
Customer Service English Essentials thumbnail

bestcourses score: 8.9/10

This course is better than many others in its category.