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Service Design Process and Lifecycle Mapping

1 hours 13 minutes


Service design can be that bridge that connects multiple components, ranging from people, infrastructure, communication to materials in order to improve the interaction between the service provider, and its users/customers. In this course, Service Design Process and Lifecycle Mapping, you’ll learn to embrace proper processing mapping, including As-Is and To-Be processes. First, you’ll explore your surroundings: the right stakeholder, value network, and ecosystem mappings, and generate your board of innovation by using a trends matrix. Next, you’ll discover which ones are the right design methods from your toolkit with a deep dive on document diary study, service safaris, and user stories. Finally, you’ll learn how to evaluate existing documentation and create process mapping. When you’re finished with this course, you’ll have the skills and knowledge of design services needed to improve the interaction between the service provider and its users/customers.
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Pluralsight is a well-known online learning platform focused on helping companies upskill their employees in technical topics. They are trusted by 70% of the Fortune 500 and get around 7 million visitors a month, making Pluralsight a great choice for many businesses.

Frequently asked questions

  • Price: $25 - 65/month
  • Platform: Pluralsight
  • Language: English
  • 1 hours 13 minutes
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